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Terms and Conditions
1. Introduction
Welcome to 11Grams! By accessing and using our website (the “Site”) and services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the Site.
2. Use of the Site
You agree to use the Site only for lawful purposes and in accordance with these Terms. You are prohibited from using the Site in any way that could damage, disable, or impair the Site or interfere with any other party’s use of the Site.
3. Intellectual Property
All content on the Site, including but not limited to text, graphics, logos, and images, is the property of 11Grams or its content suppliers and is protected by copyright and trademark laws.
4. Products and Pricing
We strive for accuracy in the description and pricing of our products. However, we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
5. Orders and Payments
By placing an order on the Site, you agree to provide accurate and complete information. Payment must be made in full at the time of purchase. We accept various payment methods as indicated on the Site.
6. Shipping and Delivery
We will make reasonable efforts to ship your order promptly. Delivery times are estimates and may vary. 11Grams is not responsible for delays caused by shipping carriers or other factors beyond our control.
7. Returns and Refunds
Please refer to our Return Policy for details on returning products and requesting refunds.
8. Limitation of Liability
To the fullest extent permitted by law, 11Grams shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site or the products purchased.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of [Your Country/State]. Any disputes arising from these Terms will be resolved in the courts of [Your Jurisdiction].
10. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Your continued use of the Site following any changes constitutes acceptance of those changes.
Return Policy
1. Return Eligibility
Our policy is that all sales are final. We do not offer refunds or exchanges once a purchase is completed.
2. Non-Returnable Items
As our sales are final, no items can be returned. Please review your order carefully before completing your purchase.
3. Product Issues
If you receive a product that is damaged or defective, please contact us immediately at [email address] within [number] days of receipt. We will review the issue and work with you to resolve it.
4. No Refund Policy
As stated, we do not offer refunds or exchanges for any purchases. By completing a purchase on our Site, you agree to this policy.
5. Shipping Costs
Shipping costs are non-refundable. Any additional costs related to returning damaged or defective items are handled on a case-by-case basis and should be communicated to our customer service.
Cookies Policy
1. Introduction
Our Site uses cookies to enhance user experience. By using our Site, you consent to our use of cookies in accordance with this policy.
2. What Are Cookies?
Cookies are small text files placed on your device that help us understand how you interact with our Site. They enable us to remember your preferences and improve your browsing experience.
3. Types of Cookies We Use
Essential Cookies: Necessary for the Site to function properly.
Performance Cookies: Collect information on how users interact with the Site to improve its performance.
Functionality Cookies: Remember user preferences and choices.
Targeting Cookies: Used to deliver relevant advertising based on your interests.
4. Managing Cookies
You can manage cookies through your browser settings. However, disabling cookies may affect the functionality of the Site.
5. Changes to This Policy
We may update this Cookies Policy from time to time. Any changes will be posted on this page, and your continued use of the Site constitutes acceptance of the revised policy.
Disclaimer
1. Content Accuracy
The content on our Site is provided for general informational purposes only. While we strive for accuracy, we make no representations or warranties of any kind about the completeness, reliability, or suitability of the information.
2. Product Descriptions
Product descriptions and images are provided as accurately as possible, but we do not guarantee that they are error-free or complete. Variations in color and appearance may occur.
3. External Links
Our Site may contain links to third-party websites. We have no control over these sites and are not responsible for their content or practices.
4. Limitation of Liability
11Grams is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or the products purchased.
5. No Professional Advice
The information on our Site does not constitute professional advice. Always seek the advice of a qualified professional regarding any questions or concerns.
Privacy Policy
1. Introduction
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
2. Information We Collect
Personal Information: Name, email address, phone number, payment information.
Usage Data: IP address, browser type, referring site, pages visited, and other usage data.
3. How We Use Your Information
We use your information to process orders, provide customer support, improve our services, and send promotional materials (with your consent).
4. Data Protection
We implement appropriate security measures to protect your data. However, no method of transmission over the internet or electronic storage is completely secure.
5. Third-Party Services
We may share your information with third-party service providers who assist us in operating the Site, processing payments, and delivering products. These providers are obligated to protect your information.
6. Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at [email address].
7. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and your continued use of the Site constitutes acceptance of the revised policy.
Reach Us
- +91 99726 89536
- konigsseellp@gmail.com
- #234, Church Street, MG Road, Bangalore, Karnataka. 560001